Lifelines Volunteer Responders

We’re glad you’re here. 

Whatever your involvement with voluntary emergency response, these resources are for you. Whether you’re a volunteer responder, family member, friend or employer.

Whether you volunteer as a responder or a family member who makes that volunteering possible. Whether you're at the start of your career or have retired, these resources are for you.

Thank you for everything you do to keep us all safe across communities across Scotland. Please take care of yourselves and each other.

Why I’m ok most of the time
On these pages you’ll find information about good mental health and what helps us be resilient in the face of adversity, as well as advice on how you can be a supportive colleague or team leader. 
When I might need some help
We all have mental health and none of us are invincible.  Learn how to spot your warning signs, what you can do if you get psychologically injured and how to help others.
Info for friends, family and supporters
Are you part of the wider volunteer responder family? Do you employ a volunteer or provide professional support to volunteer responders? Find information and resources here.

Find help now

Do you need to talk to someone now or want to find out more about the support available to you and your family? There are lots of services you can access via the Lifelines Scotland Find Help page. 
Some volunteer responder organisations have specific services available to their volunteers, these are listed below.
National Support Services
There are lots of places you can get help and support when you need it. Please don't struggle on alone. Listed on our Find Help page are national resources for all responders, their families and the general public.
Scottish Mountain Rescue
SMR volunteers and their household family members have access to Police Scotland's Employee Assistance Programme (HELP). This is an advice and counselling service, provided by trained counselling and welfare practitioners. For more information, phone 0800 011 6719, 24/7 or visit the website.
The RNLI website has information and resources for RNLI volunteer community. Contact the Volunteering team on: 01202 663346 (9am to 4pm, Monday to Friday) or email.
SHOUT Blue LIght
Shout is a 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. To access a dedicated service for the emergency responder community, text BLUELIGHT to 85258 any time day or night to be connected to a trained and supervised crisis volunteer.

Our funders and partners

Scot Gov logosmr logocoast guard logoSFF logoRNLI logoBasics logost Andrews first aid logoBritish Red Cross logoray net logoIRC logo
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