Lifelines Scotland

Find help now

There are lots of places you can get help and support when you need it for yourself or when supporting someone else. Please don’t struggle on alone.

Listed below are national resources for all responders, their families and the general public.

You can  find more information and help specific to your service by visiting Your Lifelines page or take a look at the Lifelines quick guides.


NHS24 Mental Health Hub (24/7)
If you're feeling overwhelmed or need support you can call NHS 24 on 111. The Mental Health Hub is open 24/7. Find out more on the NHS Inform website.
Samaritans (24/7)
Whatever you’re going through, Samaritans are there to listen – 24 hours a day, 365 days a year. Call free on 116 123 to speak in confidence with a trained listening volunteer.
Shout Bluelight (24/7)
Shout is a 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. To access a dedicated service for the emergency responder community, text BLUELIGHT to 85258 any time day or night to be connected to a trained and supervised crisis volunteer.
Hospice UK’s Just B Helpline (7 days, 8am-8pm)
Hospice UK’s Just B Counselling and Trauma Helpline is for all NHS, care sector staff and emergency service workers and volunteers. The helpline is available 7 days a week, from 8am to 8pm, by calling 0300 303 4434 or you can visit the website for more information.
Breathing Space Scotland (Evenings and weekends)
Breathing Space Scotland is a free, confidential, phone service for anyone in Scotland over the age of 16 experiencing low mood, depression or anxiety. Call free on 0800 83 85 87(weekdays: Monday-Thursday 6pm to 2am, weekend: Friday 6pm-Monday 6am).

Support: self-help and treatment

Your GP isn’t just there for aches and pains. If you’re having trouble with stress or low mood, book an appointment to let them know how you’re feeling. Tell them as much as you can.  It’s okay to make a list beforehand or to take someone with you.

The charity Mind have produced a helpful booklet, Find the Words to help you prepare for this discussion.
Living Life
Living Life is an free, confidential support service based on cognitive behavioural therapy. When you call you will be offered an assessment and may then be offered a series of telephone appointments with a self-help coach or therapist. Call 0800 328 9655 (Mon-Fri 1pm to 9pm) or visit the website for more information.
Mind to Mind – what others have found helpful
If you're feeling anxious, stressed, or low, or having problems sleeping or dealing with grief - find out how you can improve your mental wellbeing by hearing what others have found helpful on the NHS inform website.  
Time for You: Support for frontline staff
Time for You is a free, online mental health and wellbeing support service providing help for frontline workers across Scotland during the pandemic. You can access different levels of support via their website including guided self-help and therapy.
Clear Your Head (coping with Coronavirus)
Clear Your Head has tips for helping us cope with the many changes to our daily lives caused by the coronavirus outbreak. Visit the website for more information.

Other services

Suicide Support
If you need immediate support for yourself or someone else contact one of the numbers below:
Samaritans - Tel: 116 123 (24/7)
Breathing Space - Tel: 0800 83 85 87 (Evenings and weekends)
Shout Bluelight (24/7) - Text: BLUELIGHT to 85258
NHS 24 - Tel: 111
Emergency - Tel: 999
If you need some advice to open a conversation then check out our information on asking about suicidal thoughts.

You may find the following pages on NHS Inform of help: Surviving suicidal thoughts, Getting help with your suicidal thoughts, and Offering support to someone you're worried is suicidal

If you need more information around suicide then there is useful information from Scottish Association for Mental Health (SAMH) on Suicide Prevention; Thinking About Suicide; and After a Suicide

If you need more information for those bereaved by suicide then you can find useful information from SAMH After a Suicide or from the website Survivors of Bereavement by Suicide
Worried about alcohol or drugs?
If you’re worried about your own or someone else’s drinking you can find information about getting help from NHS inform.

If you have worries about your own or someone else’s drug use you can find information about getting help at Know the Score.
Citizens Advice Scotland
Citizens Advice Scotland provides free, independent, confidential, and impartial advice to anyone who needs it.
Parenting advice
Find advice and information at Parent Club Scotland.

Parentline Scotland: The charity Children 1st provides parenting help, advice and support for families.
Tel: 08000 28 22 33 (Mon-Fri, 9am-9pm and Sat/Sun, 9am-12).
Relationship advice and mediation
Relationship Scotland provide relationship counselling and family mediation. Telephone 0345 119 2020 (Mon – Fri, 9:30am - 4:30pm). If home doesn’t feel like a safe place for you at the moment and you need to talk to someone in confidence, find help from one of the services listed below.
Scottish Woman’s Aid - Tel: 0800 027 1234
Abused Men in Scotland - Tel: 0808 800 0024
National Domestic Abuse Helpline - Tel: 0808 2000 247
Men’s Advice Line - Tel: 0808 8010327
National LGBT & Domestic Abuse Helpline - Tel: 0800 999 5428
Rape Crisis Scotland - Tel: 08088 01 03 02 Text: 07537 410 027
National Domestic Abuse and Forced Marriage Helpline - Tel: 0800 027 1234
Amina Muslim Womens Resource Centre Helpline - Tel: 0808 801 0301
Action on Elder Abuse Helpline - Tel: 0808 808 8141  
Working Health Services Scotland
Working Health Services Scotland (WHSS) is a Scottish Government funded NHS service that provides free and confidential advice and health support for people who are self-employed or working in companies with 250 or less employees and have a health condition or injury which they feel is impacting on their work. They may be referred to physiotherapy, counselling or occupational therapy.

Your service, your Lifelines

Visit the web pages of Lifelines Scotland Ambulance, Fire & Rescue, Police or Volunteer Responders for extra resources tailored to each service and more information about the specific help available from different organisations.

Our Quick Guides