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Scottish Fire and Rescue
The Health and Wellbeing team offer a range of advice and guidance to all staff within the SFRS, to support their mental and physical wellbeing. In addition to the delivery of routine wellbeing assessments, the team will undertake self and management referrals, coordinate counselling and post incident trauma support, raise awareness of H&W issues as part of a regular programme of health promotion campaigns, provide specialist clinical and fitness advice, access physiotherapy services and provide signposting to make sure that we continue to keep excellent mental health and wellbeing at the core of what we do at SFRS. Email the team to find out more.

Norfolk Fire and Rescue
The Wellbeing Team support the physical, mental, emotional, and social health of all staff with in NFRS. Their core purpose is to create an environment where people feel safe, supported, and empowered to thrive. They provide access to emotional and mental health support, referrals to specialist services, guidance and support to our colleagues and promote a positive culture by encouraging kindness, inclusion, and open conversations about wellbeing. You can email the team on fire.wellbeing@norfolk.gov.uk

SFRS staff have access to HELP EAP which offers an employee counselling service, provided by trained counselling and welfare practitioners. SFRS staff can access support for themselves and their immediate families 24 hours a day, 7 days a week. Details of how to contact the EAP are on the SFRS intranet.

NFRS staff have access to a range of support services through Norfolk County Council including counselling through VIVUP EAP. For details of the services and how to access them, please go to the NFRS Fire Care pages on the intranet.

The Rivers Centre (NHS Lothian) works with Scottish Fire and Rescue and Norfolk Fire and Rescue Services to provide specialist support and treatment for staff adversely affected by traumatic incidents at work. The Rivers team have been supporting emergency responders for more than 20 years. 

Post incident support is activated by the incident commander following a challenging job. Three weeks later you will receive a “check-in” questionnaire to fill in and return to the Rivers Centre. One of the team may call to see how you’re doing and you can use the questionnaire to self-refer for support.

Call 0131 451 7400 or email for more information.

The Fire Brigades Union (FBU) is the democratic and professional voice of firefighters, in all roles and on all duty systems. We have officials who are trained and experienced to support, advise and represent members on fire stations, within operational fire control rooms and officers working flexibly. Our trade sections cover the retained, control and officer members and our equality sections cover Black & Ethnic Minority, LGBT and Women members.
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The FBU also has reps covering Fairness at Work, Health & Safety and Education. Any member looking for support, advice or representation can find the details of our officials on our website. We have an education pathway where members can apply for courses on a wide range of areas including mental health, suicide prevention and handling members problems.

Delivering specialist health and wellbeing information and support to enable a healthier and happier UK fire services community, The Fire Fighters Charity blends innovative digital services with face-to-face and community-based programmes, to offer each of its beneficiaries tailored support to meet their individual need. To find out more visit visit the website, call the Charity’s Support Line on 0800 389 8820 or download the My Fire Fighters Charity app. The Charity supports serving and retired Fire and Rescue Service Personnel, their dependants and other eligible members of the UK fire services community.

If you are in crisis, The Fire Fighters Charity’s Crisis Line is open 24 hours a day, 7 days a week. Immediate and ongoing suicide and mental health crisis care for past and present UK fire services personnel. Call: 0300 373 0896.

The Fire Officers' Association is an independent, non-political trade union representing and supporting fire and rescue staff in relation to all aspects of employment including health and wellbeing; our ethos is ‘people not politics’.  Links to resources are available from our Personal wellbeing web page and personal support in confidence can be accessed by phoning or e-mailing our Head Office. For more information, call 01608 652023 or visit the website.

The Scottish Fire and Rescue Service Family Support Trust exists to provide financial and other support services to serving and retired members of SFRS and their families. This includes grants bereavement grants, hardship grants, registered beneficiaries, Christmas grants and the Children’s Investment Trust - a fund to support Service children who have suffered parental loss. 

As well as providing financial assistance, FST offers a Spanish respite facility, to assist with rest and recuperation and arranges social activities for registered beneficiaries. FST also has support from both Chaplains: Father Jim Thompson & Reverend Gordon Armstrong.

Sapper Support is 24/7 PTSD helpline staffed by veterans and 999 personnel. We give emotional and physical support to sufferers of PTSD and other associated mental health issues. We can also speed up the process of recovery by financing that all important diagnosis.

Call 0800 040 7873 / 0800 040 7783 or text 07860018733.

Members experiencing financial or emotional difficulties can contact the Unison Welfare Charity, There for You, which provides a confidential advice and support service for members and their dependents.

Contact your branch secretary or the Scottish Welfare Committee on 0845 355 0845.

999 RE:SET is a charity established in 2023 with the aim of supporting the mental health of all blue light responders and their families by facilitating involvement in a range of outdoor pursuits and activities.