Lifelines Ambulance

Welcome.
We’re glad you’re here. 

Whatever your involvement with the Scottish Ambulance Service, these resources are for you. Whether you’re a technician, paramedic, work in control, management or a support role, new recruit or student, retiree, Community First Responder, family member or friend.

Why I’m ok most of the time
It’s not an accident that most of the time you’re able to cope with what life throws at you, at work and at home. Learn more about resilience, positive coping, social support and good management.
When I might need some help
We all have mental health and responders are not invincible. Psychological injury is an occupational hazard. Learn how to spot your warning signs, what you can do to manage them and how to help others.
Info for friends, family and supporters
Are you part of the wider Scottish Ambulance Service? Employ a community first responder or provide professional support to ambulance personnel? Find information and resources here.

Find help now

Need to talk to someone now or want to find out more about the support available to you and your family? Below is a selection specific to the Ambulance Service or you can check out more national services on the Lifelines Scotland Find Help page. 
NHS 24 Health and Wellbeing helpline
Trained practitioners at NHS 24 will offer callers a compassionate and empathic listening service based on the principles of psychological first aid, as well as advice, signposting and onward referral to local services if required. Open 24 hours a day, 7 days a week. Phone 0800 111 4191.
SAS Wellbeing website
SAS have produced web resources to support the health, selfcare and wellbeing of staff, including a pack - Caring for you as you care for Scotland. You can access them on the SAS intranet or download the pack here.
wellSAS – SASAM Mental Health Case Management Service
wellSAS provides support for SAS staff currently absent, or experiencing difficulties attending work due to Mental Health difficulties.  Support is provided by mental health nurses and customised to suit your needs.  Whether you would simply like to explore your current circumstances and receive support to identify activities or interventions to assist, or whether you require regular and ongoing reviews, they are there to help.  

The wellSAS Case Manager will provide coaching, self-help materials, assist in identifying and engaging appropriate supportive services and remain an ongoing support to you. The wellSAS service provides advice for staff members and managers to support remaining in and/or returning to work.  By linking to Occupational Health and SAS EAP ‘Help’ Services we can ensure that all appropriate and beneficial support avenues are available to you. For more information, visit the website or freephone: 0808 196 3919 (Mon - Fri 9am - 5pm).
Employee Assistance Programme
Employee Assistance Programme (HELP) offers an employee counselling service, provided by trained counselling and welfare practitioners. It is available to all Scottish Ambulance Service staff and family members residing at home address. For more information, phone 0800 032 9849 or visit the website.
Occupational Health
Occupational Health provides a confidential service for health or work-related health issues via self-referral or management referral. For more information, phone 0131 275 7890(Option 1)
Chaplain
Deacon Michael Ross offers a confidential listening service to support staff (regardless of religious belief). For more information, phone 07929 012 832.
SAS Retirement Association
SASRA aims to promote the welfare of retired members and their families including proving support through bereavement, ill health or other crisis. They have a chaplain and a counsellor that people can access via the website.
College of Paramedics
The College of Paramedics is the professional body of paramedics and the ambulance profession in the UK. Members can access training, insurance and legal support. Promoting the mental health and wellbeing of paramedics is one of the college’s strategic aims
Unison / There for you
Support and assistance for UNISON members experiencing financial or emotional difficulties. Visit the website for more information.
National Wellbeing Hub
For Scotland’s health and social carers, including unpaid carers. Find information and resources on how to look after yourself, colleagues and loved ones on our website.
Sapper Support
Sapper Support is 24/7 PTSD helpline staffed by veterans and 999 personnel. We give emotional and physical support to sufferers of PTSD and other associated mental health issues. We can also speed up the process of recovery by financing that all important diagnosis.

Call 0800 040 7873 / 0800 040 7783 or text 07860018733.

Our funders and partners

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